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Do you want to know more about Parkinson's? PDF's materials provide information about symptoms, medications, resources & more.

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Parkinson's HelpLine

 


Technical Issues

Q: Why do I keep returning to the registration page after I register?
Q: What kind of software / operating system is required in order to view a webcast on my PC?
Q: I don’t have high speed internet at home.  How can I view a PDWebcast?institutions that normally have access to high speed internet.
Q: I have a Mac computer and I am still having a problem viewing the webcast.  What can I do?
Q: I don't hear any sound on the webcast.  What should I do?
Q Is there a way to test my computer to ensure the webcast will work?
Q: Why do you use cookies?
Q: I still need technical support.  Who should I contact? 

 

Q: Why do I keep returning to the registration page after I register?

A:  Please keep in mind that each PDWebcast requires new registration, which means you must register individually for each webcast you would like to view.  When you register, if you keep returning to the registration page, there may be an issue preventing your registration from being processed.  Potential issues include:

  • You do not have cookies enabled.  Configure your internet browser to allow cookies, and then check our browser compatibility test page: http://www.netbriefings.com/support/syscheck-windows.shtml
  • You may have not completed all of the required fields on the registration form.  Please check the bottom of the registration page for details.

 


Q: What kind of software / operating system is required in order to view a webcast on my PC?

A: We recommend using a PC that is up to date with Microsoft Windows Media Player version 6.4 or greater (version 9.0 is recommended), and Internet Explorer version 5.5 or greater.  We also suggest using a computer that has an up-to-date operating system, such as Windows XP or Vista and high speed internet.

 

Q: I don’t have high speed internet at home.  How can I view a PDWebcast?

A: High speed internet is needed to view the webcast.  Dial-up internet will not allow the webcast to function correctly. If you do not have high speed internet in your home, we suggest that you consider viewing the webcast from a nearby library or college – institutions that normally have access to high speed internet.

 

Q: I have a Mac computer and I am still having a problem viewing the webcast.  What can I do?

A: If you are using a Mac to connect using Windows Media, the webcast will not work.  We suggest that you use Real Player, which should work as long as you have downloaded the most recent Real Player software, www.realplayer.com.  If you continue to experience difficulties, check to see if you are behind a corporate firewall which prohibits video streaming.  In our experience, we have found that viewing the webcast from a PC is better for both quality and clarity.

 

Q: I don't hear any sound on the webcast.  What should I do?

 A: If you see the webcast, but do not hear any sound, first check to see if your computer is equipped for sound. This may require loudspeakers, headphones or a sound card. If sound is working on your computer, you will hear the Microsoft start-up sound when you open Windows. 

If you have sound on your computer, but are unable to hear sounds on PDF’s site, you may need to update your browser or download Real Player.  

 

Q Is there a way to test my computer to ensure the webcast will work?

A: Once you register for a specific PDWebcast, you will see a page that reads, “Congratulations! You are now registered for the webcast. Please note that an email confirmation has been sent to you. If you have not received it, please check with your IT staff to see if this email has been spam blocked.”

On this page you will also see a heading that reads, “Checking your Computer.”  Click on that link and it will bring you to the support page of Netbriefings, our webcast facilitator.  Once you are on that page, click on “Step 2,” which completes a system check that determines the capabilities of your PC and software.  At this step, if there is anything that appears in red, you may have a problem watching our webcast.  For assistance, call Netbriefings technical support hotline at (866) 225-1532 (option 3).

 

Q: Why do you use cookies?

A: The Parkinson’s Disease Foundation and Netbriefings, our webcast facilitator, use session cookies for registration purposes and to ensure that the registration is valid.  Nothing is saved after you close your web browser, and we do not use this information for any other purposes. PDF does not share this information with any outside sources.  For more information, please review PDF's privacy policy.

 

Q: I still need technical support.  Who should I contact? 

A: Netbriefings facilitates our webcast technology.  To reach them, please call (866) 225-1532, and choose option 3 for technical support.